Responsible Gaming at Wildies UK

At Wildies UK, your well-being is our top priority. We are dedicated to fostering a safe, secure, and supportive gaming environment where entertainment remains enjoyable and free from harm. Gambling should always be a fun and controlled activity, and we are committed to helping you stay in control of your play.

Our Commitment to Responsible Gambling

As a licensed operator regulated by the UK Gambling Commission, Wildies UK adheres strictly to the UK Gambling Commission’s guidelines and legal requirements. We work continuously to promote responsible gambling practices and provide you with the tools and resources needed to manage your gaming responsibly.

Tools to Help You Stay in Control

We offer a comprehensive suite of player controls designed to help you manage your gambling activity effectively:

  • Deposit Limits: Set daily, weekly, or monthly deposit limits to control how much money you add to your account.
  • Wager and Loss Limits: Define the maximum amount you can stake or lose within a specified period.
  • Session Time Limits: Choose how long you wish to play per session and receive alerts when your time is up.
  • Reality Checks: Get periodic reminders during play about the time and money spent.
  • Self-Exclusion: Temporarily suspend your account from 24 hours up to six months or longer, if needed.
  • Permanent Account Closure: Request to close your account permanently at any time if you decide to stop gambling.

Recognising the Signs of Gambling Harm

Gambling should always remain a form of entertainment. If you notice any of the following signs, it may indicate you or someone you care about is experiencing gambling-related harm:

  • Trying to win back losses or gambling to earn money
  • Borrowing money or selling possessions to gamble
  • Spending more time or money than intended
  • Neglecting work, family, or social commitments due to gambling
  • Feeling restless or irritable when not gambling
  • Using money for essentials like bills or food to gamble
  • Constantly thinking about gambling or planning the next bet

If you identify with any of these, we strongly encourage you to take early action and seek help.

Best Practices for Safe Gambling

To ensure your gambling remains a positive experience, we recommend the following:

  • Set and stick to personal deposit and loss limits before you start playing
  • Treat gambling as a leisure activity, not a way to make money
  • Never gamble with money needed for essentials such as rent, bills, or food
  • Avoid chasing losses or gambling when feeling stressed, upset, or intoxicated
  • Take regular breaks and balance gambling with other hobbies and interests
  • Use only funds you can afford to lose without affecting your financial stability

Assess Your Gambling Habits

If you are uncertain about your gambling behaviour, Wildies UK provides a confidential self-assessment quiz to help you evaluate your risk level. You can access this tool anytime via your account dashboard or by contacting our Responsible Gambling Team.

How to Take a Break or Close Your Account

We offer flexible options to help you control your gambling activity:

  • Temporary Self-Exclusion: Suspend your account for a minimum of 24 hours up to six months. During this period, you will not be able to access your account or place bets.
  • Permanent Closure: If you wish to stop gambling permanently, you can request account closure at any time. Please ensure you withdraw any remaining funds before closing your account.
  • Reactivation: Accounts closed for non-gambling-related reasons may be reviewed for reopening after a thorough safety assessment. Reactivation is at the sole discretion of our Responsible Gambling Department.

To initiate self-exclusion or account closure, please contact our support team via [email protected] or Live Chat on our website.

Protecting Minors and Vulnerable Persons

Wildies UK is committed to preventing underage gambling and protecting vulnerable individuals:

  • We strictly enforce the minimum legal gambling age of 18 years.
  • Robust age verification checks are conducted before account registration and at withdrawal stages.
  • We recommend parents and guardians use parental controls and filtering software such as Net Nanny or Qustodio to restrict access to gambling sites.
  • Keep your login details and payment information secure to prevent unauthorised access.
  • Never save passwords on shared or public devices.

For more information on child online safety, visit Better Internet for Kids.

Support and Help for Problem Gambling

If you or someone close to you is struggling with gambling addiction, please seek help promptly. Trusted UK organisations offering confidential support include:

Additionally, we encourage the use of blocking tools such as BetBlocker to restrict access to gambling websites across devices.

Our dedicated Responsible Gambling Team is available to offer confidential advice and support. Contact us anytime at [email protected] or via Live Chat.

Contact Us

If you have any questions or require assistance related to responsible gambling, please do not hesitate to reach out. Our team is here to support you 24/7 through email at [email protected] or via Live Chat on our website.

Remember: Gambling should always be safe, fun, and controlled. Please play responsibly and seek help if you ever feel your gambling is becoming a problem.