Terms and Conditions

Last Updated: 28 June 2025

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern your use of the Wildies website located at wildies.uk.com (“the Site”) and any services provided by Wildies (“we,” “us,” or “our”).

1.2 By registering an account, accessing, or using any part of the Site or its services, you confirm that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, and Responsible Gambling Policy.

1.3 If you do not agree with any part of these Terms, you must not use the Site or its services.

2. Definitions

  • Player / User / You: Any individual who registers or uses the Site.
  • Account: Your personal profile created on the Site.
  • Games: All casino, live casino, and other wagering products offered on the Site.
  • Operator: Wildies, the company operating the Site and its services.
  • Bonus: Any promotional offer including bonus funds, free spins, or other incentives.

3. Eligibility

3.1 You must be at least 18 years old or meet the minimum legal gambling age in the United Kingdom, whichever is higher, to use the Site.

3.2 It is your responsibility to ensure that gambling online is legal in your jurisdiction before using the Site.

3.3 Employees of Wildies, its affiliates, and their immediate family members are prohibited from registering or playing on the Site.

4. Account Registration

4.1 Only one Account per individual, household, IP address, or device is permitted.

4.2 You must provide accurate, complete, and current information during registration, including full name, date of birth, residential address, email, and payment details.

4.3 You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your Account.

4.4 We may require identity verification at any time and request documentation such as a passport, utility bill, or proof of payment method.

4.5 Accounts created with false or misleading information may be suspended or closed, and any winnings forfeited.

5. Deposits and Withdrawals

5.1 Deposits must be made using payment methods registered in your name.

5.2 Minimum and maximum deposit limits apply and are detailed in the Banking section of the Site.

5.3 We do not charge fees on deposits; however, your payment provider may apply charges.

5.4 Withdrawals will be processed using the same payment method as deposits wherever possible.

5.5 Withdrawal requests may require additional verification including identity documents.

5.6 We aim to process withdrawals promptly but are not liable for delays caused by third-party payment processors.

5.7 To close your Account and withdraw your full balance, please contact Customer Support.

6. Account Management

6.1 You are responsible for all activity on your Account.

6.2 Keep your personal details up to date to avoid delays in verification or payments.

6.3 You may close your Account at any time by contacting Customer Support.

6.4 We reserve the right to suspend, restrict, or close Accounts at our discretion, especially in cases of suspected fraud, collusion, or breach of these Terms.

6.5 Forgotten passwords can be reset using the recovery tools or by contacting Support.

7. Inactive and Dormant Accounts

7.1 Accounts with no login activity for six (6) consecutive months will be classified as inactive.

7.2 Inactive Accounts with a positive balance may incur a monthly administrative fee, with prior notification.

7.3 Accounts with zero balance may be closed after prolonged inactivity.

7.4 Dormant Accounts can be reactivated upon request by contacting Customer Support.

8. Responsible Gambling

8.1 Wildies is committed to promoting responsible gambling and provides tools such as deposit limits, loss limits, session time limits, and self-exclusion options.

8.2 If you believe you may have a gambling problem, we encourage you to use these tools or contact our support team for assistance.

8.3 Further support and information are available at BeGambleAware.org.

9. Prohibited Conduct

9.1 You must not engage in any fraudulent, collusive, or unlawful conduct, including but not limited to:

  • Money laundering or financing terrorism;
  • Use of bots, automated scripts, or software to manipulate gameplay;
  • Cheating or game manipulation;
  • Operating multiple Accounts;
  • Using VPNs or proxies to circumvent geo-restrictions or other controls;
  • Sharing your Account with others or allowing third parties to play on your behalf.

9.2 Accounts suspected of such conduct may be suspended or terminated, and winnings withheld.

10. Promotions and Bonuses

10.1 All promotions are subject to specific terms and wagering requirements available on the Promotions page.

10.2 Bonus abuse, including multiple Account registration or collusion, is prohibited.

10.3 We reserve the right to withhold, revoke, or cancel bonuses and winnings where abuse or technical exploitation is suspected.

10.4 Bonuses may have expiry dates and restrictions on eligible games.

11. Game Fairness and Integrity

11.1 All Games are provided by licensed and certified software suppliers using Random Number Generators (RNGs) to ensure fairness.

11.2 We reserve the right to void bets or winnings arising from technical errors, malfunctions, or breaches of these Terms.

12. Limitation of Liability

12.1 Wildies shall not be liable for any losses or damages arising from your use of the Site, including but not limited to technical failures, interruptions, or delays.

12.2 You acknowledge that you play at your own risk and that our maximum liability is limited to the amount of your most recent deposit.

12.3 We are not responsible for the content or security of any third-party websites linked from the Site.

13. Privacy and Data Protection

13.1 We collect and process your personal data in accordance with our Privacy Policy, which complies with the UK Data Protection Act and GDPR.

13.2 We implement industry-standard security measures to protect your data against unauthorised access or loss.

13.3 For full details, please review our Privacy Policy available on the Site.

14. Intellectual Property

14.1 All content, trademarks, logos, and materials on the Site are owned by Wildies or its licensors.

14.2 You may not copy, reproduce, distribute, or modify any content without prior written permission.

15. Complaints and Dispute Resolution

15.1 If you have a complaint, please contact our Customer Support team in the first instance.

15.2 We aim to resolve all complaints promptly and fairly.

15.3 Should you remain dissatisfied, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) provider or the UK Gambling Commission.

15.4 All complaints must be submitted in writing.

16. Changes to These Terms

16.1 We reserve the right to amend these Terms at any time.

16.2 Material changes will be communicated via email or notification on the Site.

16.3 Continued use of the Site after such changes constitutes acceptance of the updated Terms.

16.4 It is your responsibility to review these Terms periodically.

17. Contact Information

For assistance or to exercise any rights under these Terms, please contact us:

By registering and playing at Wildies, you confirm that you have read, understood, and agree to these Terms and Conditions.

For more information on gambling regulation and responsible gaming in the UK, please visit the UK Gambling Commission and BeGambleAware.org.